Title: Marketing Through Hospitality: Customer Service in Health Care
Participants: Health Care Workers, Social Service Providers
Length: Half-day to One-day
Description: This course focuses on customer service skills for health care workers. Emphasis is on customer service practices,
managing challenging customers, and on the importance of communication in preventing and resolving customer service issues. Note this course can be offered as a two-day course with emphasis of day two on how managers and supervisors promote excellence in customer service.